FAQs

Estimated dispatch timeframes depend on the individual Supplier and will usually be 1-2 working days after payment has been received. Our Suppliers cannot guarantee delivery on any specific dates or times. However, we will do our best to communicate with you via email should any unforeseen circumstances arise. 

Note: Delivery timeframes start after payment has been received and the item has been dispatched from the Supplier’s warehouse.

Our Suppliers do their best to offer Australia-wide shipping. However, there are still some postcodes in remote areas that are undeliverable for some SKUs. If your customer provides an undeliverable postcode, the order will be cancelled and refunded automatically via email. If you have further questions about delivering an item to an undeliverable postcode, please contact your Account Manager for more information.

Not at this stage sorry.

Once you’ve received an order through Sillywillys, the order details cannot be changed. You can cancel the order as a Sillywillys Retailer and resubmit the order with the correct address. However, please note that this may result in additional charges to the order. To avoid these charges, we encourage our customers to double-check the accuracy of their shipping address before placing an order.